Goals
- Review essential activities of branch management in the financial services sector, in order to improve the overall value of the branch for its customers and employees alike
- The subject is studied from the manager’s position point of view
Content
- Motivation, Self-assessment and Improving skills
- Management by objectives
- Team building & pursuing excellence
- Marketing
- Goal setting – Planning & Revenues
- Interest rates & Spreads
- Liabilities, assets and fee generating transactions